Refund policy
Return and Refund Policy
Last Updated: October 5, 2026
Thank you for shopping at Arvellory.
At Arvellory, customer satisfaction is our priority. We want every customer to have a safe and enjoyable shopping experience. If you are not completely satisfied with your purchase, we provide a 30-day return and exchange policy.
1. Return Eligibility
Customers may request a return or exchange within 30 days after receiving the product.
To qualify for a return:
- The item must be unused and in its original condition.
- The product must include original packaging, accessories, and included materials.
- Proof of purchase must be provided.
Items returned without prior authorization may not be accepted.
2. Return Request Process
To request a return or exchange, please contact our customer support team:
Email:
TaikaIgnatius8841@outlook.com
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Photos or videos if the item is damaged or defective
Our support team will review your request and provide further instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged.
- The wrong product was received.
- The product has a confirmed quality issue.
Original shipping fees are non-refundable unless the return is caused by our error.
4. Refund Processing
Once your returned item is received and inspected, we will send a confirmation email regarding your refund status.
Approved refunds will be:
- Issued to the original payment method.
- Processed within 5-10 business days after approval.
Please note that banks and payment providers may require additional processing time before funds appear in your account.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
We may request photos or videos to verify the issue and provide a suitable solution.
6. Order Cancellation
Orders can only be cancelled before they enter the shipping process.
Once an order has been shipped, cancellation is no longer available. Customers may request a return after receiving the item according to this policy.
Contact Information
For return and refund questions:
Email: